Privacy Policy

The National Caravan Council Limited is committed to complying with the General Protection and the Data Protection Act 2018, once enacted, protecting and respecting your privacy. This privacy notice will inform you as to how we look after your personal data which you provide to us when you subscribe to emails from us.

This policy (together with our terms of use and any other documents referred to) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Controller

The data controller is:

The National Caravan Council Limited
Catherine House
Victoria Road
Aldershot
Hampshire
GU11 1SS

The data controller is responsible for your personal data (collectively referred to as, ‘Freedom To Go’, the ‘Company’, ‘we’, ‘us’, or ‘our’ in this privacy notice).
This privacy policy was last updated 22 May 2018. 

What information do we collect from you?

The personal data we collect, use and store has been grouped together as follows:

• Identity Data includes first name, last name,
• Contact Data includes postcode, email address
• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website and systems
• Usage Data includes information about how you use our website and website services, for example postcode anywhere
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences

How is personal information collected?

When you sign up to receiving email newsletters and information from Freedom to Go, will we ask you to provide some personal information such as;

• full name
• email address
• postcode

We also collect and process the following data about you:

• Information that you provide by filling in forms on our site http://www.freedomtogo.co.uk (our site – taken to include any other of our sites or microsites) including competitions and the sign-up form.
• If you contact us (by any medium), we may keep a record of that correspondence/exchange.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of your visits to our site including, but not limited to, IP address, traffic data, location data, demographics and other communication data or otherwise and the resources that you access, in order to continue to provide relevant information.

How will we use the information about you?

The personal data we collect will be used for the following purposes:

• Providing useful advice and information
• Communicating relevant information about products and services based on customer preferences

Our legal basis for processing personal data

• Consent – where you agree to us using your information in this way
• Legitimate Interests – provision of information that we feel will be of interest to you
• Legal obligation – where there is statutory or other legal requirement to share the information ie. when we have to share your information for law enforcement purposes.

Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so.

If you do not want us to use your data in this way, for marketing purposes, please contact us. 

Storing your personal data

We’re committed to keeping your personal data secure and have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agencies, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will we use your personal data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available from us by request.

If you no longer wish to be contacted for marketing purposes please contact us or email freedomtogo@thencc.org.uk. You can also click on the unsubscribe link at the bottom of all of our emails to unsubscribe or change your preferences.

Who will we share your information with and why

NCC will never sell your personal information or otherwise disclose this data, except as described in this Privacy Notice. We share information with third parties who perform services for us, and these third parties are not authorised by us to use or disclose your information except where it is necessary to the service. We may also share information with our partners and affiliates, ensuring at all times that an adequate level of protection is in place to protect your information.

Third Parties

We may also disclose your information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions and other agreements; or to protect the rights, property, or safety of NCC, our customers, or others.

What are your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.

You are entitled to request the following from the NCC, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk  

• Right of access –to request access to your personal information and information about how we process it
• Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
• Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased
• Right to restriction of processing – to restrict processing of your personal information
• Right to data portability - to electronically move, copy or transfer your personal information in a standard form
• Right to object - to object to processing of your personal information
• Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

If you have any general questions about your rights or want to exercise your rights please contact contact us or email freedomtogo@thencc.org.uk. 

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

IP addresses and cookies

We may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They also enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

The NCC allows selected Third Parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site. These include companies including Google Tag Manager, Google Analytics, Bing Ads, Facebook Custom Audiences, GA audiences, to help us tailor our advertising that we think may be of interest to users and to collect and use other data about user activities on our sites. These companies may deliver ads that might also place cookies and otherwise track user behaviour. 

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here. Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. You can amend you Facebook Ad preferences using Facebook ad preferences. 

 Other websites

Our site contains links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

In case of conflict, this privacy notice shall prevail over any contract with us.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, may also be notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to NCC Ltd, Catherine House, Victoria Road, Aldershot, Hampshire, GU11 1SS. Or you can contact us or email freedomtogo@thencc.org.uk

Registered Number: 519228. Registered in England & Wales.